Voice AI Active

SupportIQ Voice Agent

Customers call this number and speak directly with our AI agent. It handles FAQs, order lookups, appointment scheduling, and warm transfers — 24/7, no hold times.

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Escalated

How Voice AI Works

1

Customer Calls

Inbound call hits the SupportIQ number. Azure Communication Services routes it to our webhook.

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AI Converses

Azure OpenAI processes speech in real-time. The agent uses the same tools as chat — order lookup, refunds, tickets.

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QA Scored

After the call, the transcript is analyzed for sentiment, resolution quality, and compliance. Flagged calls go to humans.

Recent Calls

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